How the pandemic has changed us

Dear customers, business partners and visitors,

Even in these challenging times, we're there for our customers – be it in production, sales or service. 

For staff at Rolls-Royce Power Systems like everywhere else, there is no escaping the effects of the Covid 19 pandemic. To make sure they are properly protected while keeping the business up and running, we have a crisis management team in place to keep close track of the situation. 

“The decisions we make are guided by two main priorities: making sure our staff are properly protected while providing the best possible service to our customers worldwide in what is a very dynamic situation,” explained Matthias Vogel, Executive Vice President Sales Service & Network at Rolls-Royce Power Systems. 

Working in Home Office
Thousands of employees are now working from home, enabling them to stay at our customers' disposal just like before. “Video conferences and Skype meetings are part of the routine anyway here, since our staff have long had the option of mobile working. In this situation, our main job is to enable physical distance and still ensure efficient work. This is why we have once again expanded and improved our IT infrastructure and with it the possibilities of electronic communication at an enormous speed," explains Jürgen Winterholler, head of the global IT service at Rolls-Royce Power Systems.

Social distancing in production
In the factory, workers keep each other at a maximum distance, and work in separate time shifts, with disinfection of their workplaces in-between. Production is being carried on with the aim of keeping as many customers as possible satisfied. To make sure there are enough parts at hand, we are continuously monitoring our existing supply chains and also staying on the look-out for alternative suppliers. That enables us to keep production as stable as we can and to deliver punctually in what is a very challenging situation. 

“We're pulling out all the stops to get this crisis under control together. I'd like to say a big thank-you to staff for their extraordinary commitment, and to our customers for keeping faith with us in these unprecedented times,” said Andreas Schell, CEO of Rolls-Royce Power Systems.

Service in place, especially for safety-critical applications
Despite the difficulties, service personnel are still out in the field helping our customers wherever possible to keep their products up and running. Priority is being given to safety-critical plants – notably electrical generator sets in hospitals or emergency generator sets in power plants.  The necessary back-up is provided by our global service organization. Service assignments that are not crucial such as scheduled maintenance or commissioning work are partially being postponed to a later date. Health and safety being the leading principle, some situations demand careful weighing-up: only where staff will be able to act in line with the current precautionary health measures can they be placed at our customers' disposal.

Round-the-clock availability of Customer Care Centers
Our Customer Care Centers in Germany, China, Singapore and the USA remain available to our customers round the clock. Staff continue to respond to customer enquiries – but now from home, rather than the office.

We therefore kindly ask for your understanding for implementing the following measures:

  • Due to the worldwide spread of the coronavirus, new travel guidelines apply with immediate effect. (Contractor) employees who have been abroad in the past 14 days may not enter the German factory premises.
  • Travelers from a red category country have to spend 14 days in quarantine when entering another country. Travelling from Red to Red category countries does not require self quarantine. As well, employees travelling from an amber region may enter a red category country without a quarantine period. However, if local authorities impose stricter rules, these must be observed.

Germany declares everything as Red

The German government has decreed that travelers returning to Germany after a longer stay abroad (more than 72 hours) have to spend 14 days in self quarantine. This regulation does not apply to commuters, for example from Austria or Switzerland. Furthermore, the rule does not apply to travel within Germany.

Overview of Red and Amber Countries

Red Countries: Austria, Egpyt, France: Grand Est region, Germany, Iran, Italy, South Korea, Spain, Switzerland, United Kingdom, United States

Amber Countries: Everywhere else is Amber.

No access with symptoms

In addition to the new regulations, the following applies: (Contractor) employees who returned from abroad more than 14 days ago or who had contact with a person suffering from COVID-19 or a suspected case of COVID-19 must have been free of COVID-19 specific signs of illness in the past two days. These include:

  • Cough/ Sniffing
  • Sore throat/ throat Scratching
  • Fever > 37.4°C (without antipyretic drugs)
  • Muscle pain/headaches/dizziness
  • Exhaustion
  • Shortness of breath
  • Loss of taste and smell
  • Diarrhoea

We thank you for your support. We will inform you immediately about further measures or the cancellation of these regulations