Rolls-Royce earns double win in 2025 Future of Field Service Awards
Posted on October 02, 2025
Two Rolls-Royce customer service managers, Joern Lindstaedt, Senior Vice President Global Customer Service at the Power Systems division, and Andy Robinson, Senior Vice President Services Customers & Business Aviation, won the Future of Field Service Stand Out 50 Award on 1 October 2025. The award recognises their exemplary leadership and impact in field service innovation.
The Future of Field Service Awards recognize service leaders who distinguish themselves through their commitment to service excellence and their focus on making a meaningful impact for their customers, companies, and the whole services industry.
Services and Long-Term Service Agreements (LTSA) are of strategic importance for Rolls-Royce across all markets, offering significant potential for future growth. A strong position in this area underpins the company’s transformation into a high performing, competitive, resilient and growing business.
Joern Lindstaedt, SVP Global Customer Service, Rolls-Royce Power Systems, said: “Our teams across the Group don’t stand still, they are making sure that we keep evolving - from reactive repairs to data-driven, predictive asset management. Our customers can clearly see the benefits - maximised uptime, reduced costs, and an improved lifecycle performance. Andy and I are both honored to be alongside so many forward-thinking peers. This recognition is testament not only to the both of us as individuals but to the collective dedication of our services teams worldwide.”
Andy Robinson, SVP Customers & Services – Business Aviation, Rolls‑Royce, added: “Regardless of the market sector, our customers trust in us to not only deliver excellent products but also outstanding in-service support. The revolutionary ‘Power-by-the hour’ model, through which Rolls-Royce pioneered industry adoption of long-term service agreements, aligns our interests with those of our customers and rewards us for improving reliability, availability and reducing costs.”
More information about the award can be found here: Stand Out 50 - Future of Field Service
About Rolls-Royce Holdings plc
- Rolls-Royce is a force for progress; powering, protecting and connecting people everywhere. Our products and service packages help our customers meet the growing need for power across multiple industries; enable governments to equip their armed forces with the power required to protect their citizens; and connect people, societies, cultures and economies together.
- Rolls-Royce has a local presence in 48 countries and customers in over a hundred more, including airlines and aircraft leasing companies, armed forces and navies, and marine and industrial customers.
- Through our multi-year transformation programme, we are building a high-performing, competitive, resilient and growing Rolls-Royce. We are building the financial capacity and agility to allow us to successfully develop and deliver the products that will support our customers through the energy transition.
- Annual underlying revenue was £17.8 billion in 2024, and underlying operating profit was £2.46 billion.
- Rolls-Royce Holdings plc is a publicly traded company (LSE: RR., ADR: RYCEY, LEI: 213800EC7997ZBLZJH69)5.
- Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs more than 10,350 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, heavy land, rail and defence vehicles and for the oil and gas industry. The portfolio also includes diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids. With its climate friendly technologies, Rolls-Royce Power Systems is helping to drive the energy transition.
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