Rolls-Royce with new Yacht Competence Center in Italy
Posted on October 25, 2019
- Competence Center and Customer Care Center opened in Italy
- Yacht Competence Center to promote innovation and support integration of mtu solutions
- Customer Care Center to provide premium service for the global yacht market
- Focus on the production yacht market
Rolls-Royce has opened its new Yacht Competence Center (YCC) and Yacht Customer Care Center (Y-CCC) in La Spezia, on Italy's northern riviera. With its renowned mtu brand, Rolls-Royce is setting its sights on the production yacht market in particular, taking the company closer to its yacht customers. The Yacht Competence Center is intended to strengthen contact with shipyards, offering technical support in the development and integration of the entire propulsion strand including automation, and promoting innovation. At the same time, the Customer Care Center supports yacht customer round the clock in service requests.
Competence center close to the customers
“Most of the world's production yachts are built in Italy. The Yacht Competence Center puts us right there on-site with the customers, able to share information, ideas and trends with the shipyards,” explains Nicola Camuffo, who heads up the YCC. From his previous work in a variety of shipyards, he knows just how important this kind of interchange is for customers: “Together we can develop collaborations and drive innovation.” In concrete terms, that means: “We advise shipyards on technical issues and help them integrate things like our leading-edge hybrid solutions or the mtu Smart Bridge, an integrated, digital bridge solution for production yachts,” explains Camuffo.
The Yacht Competence Center and the Customer Care Center are located in the same office building, in close proximity to the shipyard industry. This provides the opportunity for a close exchange on new and existing projects.
CCC offers fast support in service cases
The Customer Care Center in La Spezia concentrates specifically on yacht customers and coordinates the processing of their service cases. It is in close consultation with the yacht owners, the respective shipyards and the worldwide CCCs. Hotspots with the largest fleets are not only the Mediterranean but also the USA and the entire Caribbean. The newly formed team consists of service specialists from the company’s service network in Italy, the UK, Turkey and India. The employees complete a 2-year assignment and then return their knowledge and experiences of the yacht application to their respective home location.
The cooperation goes beyond Italy: "Every morning, at a stand-up meeting, we exchange ideas with our colleagues from the CCC in Friedrichshafen, Germany, and with experts from development, application technology and quality. This enables us to provide our premium yacht service efficiently and quickly," says Stefano Gibelli, Duty Manager of the Yacht CCC.
Rolls-Royce Power Systems has a total of four Customer Care Centers in the four main regions, plus three extra offices in Mankato, Augsburg and now also in La Spezia. They all work according to the same principle and are closely connected. The basis for this is the C4S ticketing platform developed in-house. "This enables us to provide customers with optimal support when they need it and to work together across time zones. Tickets are processed directly where the necessary specialist knowledge is available," explains Juergen Hoelzer, who expands and controls the worldwide Customer Care Centers.
Press photos are available for download from www.rrpowersystems.com/press
Read more about Rolls-Royce power generation based on medium-speed engines at
About Rolls-Royce Holdings plc
1. Rolls-Royce pioneers cutting-edge technologies that deliver clean, safe and competitive solutions to meet our planet’s vital power needs.
2. Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 11,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry. Under the mtu Onsite Energy brand, the company markets diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids. Medium-speed engines from Bergen power ships and power generation applications.
3. Rolls-Royce has customers in more than 150 countries, comprising more than 400 airlines and leasing customers, 160 armed forces, 70 navies, and more than 5,000 power and nuclear customers.
4. Annual underlying revenue was £15 billion in 2018, around half of which came from the provision of aftermarket services.
5. In 2018, Rolls-Royce invested £1.4 billion on research and development. We also support a global network of 29 University Technology Centres, which position Rolls-Royce engineers at the forefront of scientific research.
6. The Group has a strong commitment to apprentice and graduate recruitment and to further developing employee skills.