First mtu Go products for mining vehicles
“We are developing digital products and services that are generating significant customer benefits,” said Jürgen Winterholler, who leads the Digital Solutions division. The first digital tools, mtu Go Act and mtu Go Manage, are already available for Series 2000 and Series 4000 engines used in mining vehicles. Connecting up the systems via data loggers will enable both experts and customers to monitor the engines remotely, schedule maintenance work and determine the availability of spare parts, analyse operating data and derive what action is to be recommended to improve the use and operation of products. “Cyber security and data protection have been assigned the highest priority. This is an area where we also benefit from the experience gained in the course of the last 20 years by Rolls-Royce in the aerospace industry,” Winterholler added.
mtu Value Care Agreements secure availability
“As a result of the interaction between our new service agreements, new digital tools and the Customer Care Centers, the customer is provided with a complete peace-of-mind package,” said Matthias Vogel, Executive Vice President Service, Network and Business Development of the Power Systems business unit. “Customers benefit in terms of the reliability, operational efficiency and maximum service life of their propulsion system – we take care of all that to ensure that customers can concentrate on their own core business.” The experts in the Customer Care Centers work fully aligned with the Digital Solutions team. Predictive maintenance work is scheduled to ensure that everything runs smoothly. Maintenance intervals are coordinated and an optimised, transparent cost structure is in place guaranteeing the reliability and availability of engines and systems.