Rolls-Royce expands mtu service portfolio for yacht customers
Posted on September 02, 2019 by Kerstin Hansmann, Images by mtu
mtu offers Training sessions for captains and shipyard staff. A new Customer Care Center in Italy caters to customers needs
Rolls-Royce is expanding Premium Yacht Service (PYS), its mtu-brand global service portfolio for yacht customers: 'Captain training' is its comprehensive information course on yachts, while digital tools and a new Customer Care Center are improving the service provided. Rolls-Royce will be showcasing its mtu service portfolio and digitals tools at the Yachting Festival in Cannes from 10 to 15 September (booth 179). For the first time, it will also be giving training sessions to captains and shipyard staff directly at the yacht show venue.
'Captain training' a learning opportunity for captains and shipyard personnel
Having received very positive feedback for 'Captain training' – its free-of-charge training module for captains and shipyard personnel – Rolls-Royce has now decided to offer the training sessions directly at the trade fair venue in Cannes. “We're teaching the modules in a shorter form called 'mtu Smart Yacht Sessions' in which participants receive all-round information on yachts. The focus is on future-oriented hybrid technologies, propulsion systems that meet IMO III rules, and new digital and bridge solutions,” explained Daniel Ramoli, head of yacht sales in the Rolls-Royce Power Systems business unit.
Digital tools and Customer Care Center optimize customer service
Optimizing the service it provides to customers is Rolls-Royce's ongoing mission. Since 2017, digitalization has been consistently driven by the company's continually expanding Digital Solutions section, which comprises internal and external experts, service providers from the start-up sector and App developers. Their work has culminated in digital products such as mtu Go Act and mtu Go Manage which are especially tailored to fit the given application and needs of the customer. Engine systems are connected via data loggers, enabling mtu specialists and the customer to monitor them remotely, plan maintenance and spare parts availability, analyze operator data and arrive at recommendations for improving product operation. A first San Lorenzo yacht is currently being tied to the mtu digital tools. Thereby, data of propulsion systems, onboard power systems and navigation systems of the yacht are, besides the motor data, being transferred and monitored in a prototype for the first time.
Since 2018, experts have also been on hand in the mtu Customer Care Centers which operate in different locations across the time zones. Fast support is at the customers' disposal 24/7 to ensure maximum availability of their mtu drive and propulsion systems. The latest Customer Care Center in Italy is dedicated entirely to yachts and provides customers swift expert assistance in service cases.
Premium gold-plate cylinder heads
Another Rolls-Royce service innovation is its mtu Premium Upgrade. In addition to the Premium paint finish offered to date, customers will have the option as of January 2020 of choosing a gold or rose-gold finish on their Series 2000 or 4000 cylinder heads. A choice of chrome finishes is also available. The Premium finishes are intended to add a note of individualism and aestheticism to the engines.